Privacy Policy

Information We Collect

• Photos you upload to design your pillow.
• Order information — name, shipping address, email, and order details — once you place an order.
• If you create an account: your email address, and anything tied to it — your store credit balance and any designs you've saved.
• Usage analytics: we may use a privacy-respecting analytics tool to understand how visitors use the site and improve the customizer experience.

How We Use Your Information

• To generate your 3D preview and the production files used to make your pillow.
• To have a person review your design before it goes into production.
• To fulfill, ship, and support your order.
• To sign you into your account — we email you a one-time link, no password to manage — and to track your store credit and saved designs.
• To improve the site and the customizer experience.

Where We Store It

Your uploaded photos and the design files we generate from them (the cut-out, the print file) are stored in Cloudflare R2. Order, account, and store-credit records are stored in our database.

How Long We Keep Your Photos

Photos and designs are stored for as long as the design exists — while you're actively working on it, and afterward for any order made from it.

We don't run an automated process that deletes uploads after a fixed period. If you'd like a photo or design deleted, email support@catlear.com and we'll remove it. Deleting an order's photos early may make it harder for us to verify a Preview Match Guarantee claim later, so we'll flag that before acting on your request.

Who We Share It With

We don't sell your personal information, and we never will.

• Cloudflare — hosts this site and stores your uploaded photos, design files, and account/order records.
• A background-removal service — if you use automatic background removal, your photo may be sent to that service to process the image. It isn't used for anything else.
• Stripe — when you place an order, Stripe processes your payment. We don't see or store your full card number.

Your Privacy Choices (California Residents)

You have the right to know what personal information we've collected about you and to ask us to delete it.

To make a request, email support@catlear.com from the email address on your order (or your account email) and tell us what you'd like us to do. We may ask you to confirm your order number to verify the request.

We'll confirm receipt within 10 business days and respond within 45 days.

We don't sell personal information, so there's nothing to opt out of.

Children's Privacy

Snugshape isn't directed to children under 13, and we don't knowingly collect personal information from them.

Changes to This Policy

If we make material changes to this policy, we'll update the date at the top of this page.

Contact Us

Questions about this policy? Email support@catlear.com.